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How we handle your account and payment information

Your privacy matters to us. When you open an account at jktjkt38.com and deposit through DANA, OVO, GoPay or QRIS, your personal and financial details are encrypted and…

Encrypted deposits and withdrawalsYour account data stays with youSupport in your language, anytime
jktjkt38.com How we handle your account and payment information
REACH US DIRECTLY

Contact us about your privacy

Questions about how we handle your data? Our privacy team responds to every request. Whether you're playing from Bandung, Medan or anywhere across Indonesia, reach out through the channel that works for you and we'll help within 48 hours.

Team online

Live Chat

Open the chat bubble in the bottom right of your account page. Our team answers privacy questions and access requests 24/7.

Email

Send your privacy request to [email protected]. Include your account email and what you need — we reply in under 48 hours.

Account Settings

Go to Settings > Privacy & Data in your account lobby. View, download or request deletion of your personal information anytime.

HOW WE PROTECT YOU

Data security and your account control

Your account security starts the moment you register. We use SSL encryption on all pages where you enter sensitive data — when you log in, deposit via DANA…

Encryption & Tokenization

All deposits, withdrawals and account changes use SSL-256 encryption.

Data Retention

We keep your account data while you play and for seven years after you close your account, as required by…

Cookie & Tracking Clarity

We use cookies to remember your login, language preference and game history.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services, and authorities where local law requires.

Your Account Export

Request a full copy of your account data — email, phone, deposit history, game records — anytime through Settings >…

Account Deletion Request

You can request permanent deletion of your account and linked data.

What players ask about their data

We ask for your full name, email address, phone number, date of birth and residential address to verify your identity and comply with payment regulations. Your DANA, OVO, GoPay or QRIS phone number is required to process deposits and withdrawals. We also collect device information like your IP address and browser type for fraud prevention.

We retain your core account data — name, email, transaction history — for seven years after closure to meet Indonesian payment regulations and anti-fraud requirements. Your game history and device logs are deleted within 90 days. If you request manual deletion, we remove non-regulatory data immediately; compliance records stay for the required term.

Yes. Go to Settings > Privacy & Data and select 'Download My Data'. We'll email you a complete record of your profile, deposits, withdrawals, game activity and device access logs within 7 business days. You can also contact support and we'll prepare it for you.

No. We never sell, rent or share your personal data with third parties for marketing purposes. We only share what's necessary with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection vendors and legal authorities where local law requires it. Our privacy policy is binding on all staff and contractors.

Your payment details are encrypted using SSL-256 and never stored in plain text on our servers. We tokenize your credentials so only the last four digits appear on your account statements. Deposits are processed instantly through your payment provider's secure gateway; we receive only confirmation, not your full card or account number.

Change your password immediately and contact support via live chat (24/7) or email [email protected]. We'll review your login history, freeze suspicious transactions and help you verify your identity. Enable two-factor authentication in your Security tab to prevent future unauthorized access from unfamiliar devices.

You can request deletion of your account and personal information anytime through Settings > Privacy & Data or by contacting support. We'll delete non-regulatory data within 30 days. Records we're required to keep by Indonesian payment law (transaction history, fraud logs) remain for the legally mandated term, but your name and contact details are removed.